1. OPERATIONS

- Operations Director

Responsibilities

Managing Operations with the existing contracts and clients by:

•  Planning,

•  Organising,

•  Risk Management

•  Budget Management

•  Coordinating and Management of internal and external factors,

•  Direct supervision of all Operational Management members.

- Regional Manager

Responsibilities

•  Overseeing Monthly Operational Planning

•  Overseeing Vehicle Maintenance

•  Maintaining of Kennels

•  Utilization of all Resources

•  Client Liaison

•  Direct Supervision of all Personnel and Branches

•  Public Relations

•  Reports

•  Submission of all Month End Reports

•  Schedule Management

•  Incident Resolve

•  Management Disciplinary Code

- Operations Manager

Responsibilities

•  Overseeing Daily Operational Planning

•  Overseeing Vehicle Coordination and deployment

•  Deployment of service animals

•  Effective daily utilization of resources

•  Client Liaison

•  Direct Supervision of all Personnel

•  Public Relations

•  Reports

•  Submission of all operational client reports

•  Schedule Management

•  Incident Reporting

- Supervisor

Responsibilities

•  Implementing Daily Operational Planning

•  Client Liaison

•  Supervision of Security Officers Personnel

•  Public Relations

•  Daily Visitation Schedules

•  Incident Supervision

2. SUPPORT SERVICES

- Human Resources

Responsibilities

•  Disciplinary Procedures,

•  Grievances,

•  Personnel Recruitment,

•  Policy Creation and administration,

•  Strike Management,

•  Implementation of labour laws and

•  Human Resources administration.

•  Workman’s Compensation

•  Garnishee Orders

- Logistics

Responsibilities

Ordering, purchasing, maintenance and administration of:

•  Uniforms

•  Cellular Phones

•  Bullet Proofs

•  Mag Lights

•  Radios – Handheld & Trunky

•  Furniture

•  GPS

•  I.T Equipment

•  Asset Register

•  Insurance claims and correspondence

•  Vehicles

•  Trailers

- Information Technology

Responsibilities

Daily management, support, maintenance of all communication to departments concerning technology support and problem solving.

•  Keeping systems up-to-date

•  Custom software applications

•  Modify existing software

•  All communications.

•  Domain- and gateway servers.

•  Confirming backups

•  Internet and e-mail connections

•  Daily backups

•  Server maintenance

•  Firewall software

•  Support of Information Technology requirements

•  Technological advances

•  Telephone systems, cabling and extension

•  Vehicle tracking systems.

•  Support Operational Centre in Head Office

- Client Liaison

Responsibilities

•  Client visits

•  Client queries and complaints

•  Client service training to all officers

•  Communicating issues with the media, issuing of press releases.

•  After hour support in the event of complaints and staff welfare issues.

•  Investigating and reporting of findings regarding incident reports.

- Fleet Management

Responsibilities

•  Vehicles - Monthly licensing, services

•  Accident reports – damages to vehicles

•  Vehicle Expenses

•  Assisting in selling and purchasing of vehicles and trailers

•  Fuel usage and allocation

•  Sign writing and kennels for vehicles

•  Workshops – Vehicle Repair and Maintenance

3. TRAINING

Responsibilities

Responsible for all Security Officers training:

•  Induction training

•  All training of SAQA Unit Standards

•  On site scheduled training

•  Evaluations and assessments

•  Skills Development Facilitator

•  Monthly Security Officer evaluation

•  Coordination of all training description

•  Management of training centre

•  Update – training files – portfolios of evidence

•  Training meetings - monthly

•  Skills development committee

•  Training reports – monthly and individual

•  Learning ability assessments

•  Selection of new personnel

•  Quality management

4. CANINE SERVICES

Responsibilities

Manage all functions regarding canines this consists of:

•  Purchases,

•  Wellbeing

•  Administration

•  Licensing

•  Evaluation

•  Training

•  Kennel Management

•  Registration

•  Veterinarian Services

5. ADMINISTRATION

•  Full admin services

•  Branch Administrators

•  Secretarial Services

•  Updating of all company forms and reports

•  Petty Cash

•  Branch management

6. FINANCE

•  Salaries and wages

•  Debtors (Invoicing)

•  Creditors (Payments)

•  Account Reconciliation

•  Budget tracking

•  Cost Allocation

•  Purchase Orders

•  Cost tracking

•  Bookkeeping

•  Revenue Services

•  Banking Accounts Management

•  Pay queries

•  Loans and advances

•  Expenses management of all branches

•  Cost and allocation

7. TECHNICAL

•  Alarm Installations

•  Alarm Monitoring

•  Alarm Assessment

•  Vehicle Dispatch

•  Response Vehicle Coordination

•  Vehicle Tracking and Surveillance

•  National Vehicle Communication

•  Emergency Coordination